Data Protection Act

R Raphael & Sons plc ("Raphaels Bank") is committed to preserving the privacy of all visitors to its website. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By placing data on our site, you consent to the collection, use and transfer of your information under the terms of this policy.

Information Collected From You
The nature of our site means that when you visit or order money on it, you may be asked to provide certain information such as your contact details and other demographic information. We may also collect information about your use of our site as well as other information you may provide to us when using our site.

Use of Your Information
The information you supply to us will enable us to provide you with the currency, traveller's cheques or any other products and services you have requested and will also enable us to contact you where necessary. Your information is also important to us in helping us to administer, support, improve and develop our business and website.

In particular, we may (at our discretion) use the information collated to contact you for your views on our business and to notify you about important changes or developments to the website or to the products or services we provide. Further, where you have consented on our website, we might also use your information to let you know about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know by sending an email to us at info@raphael.co.uk

Disclosure of Information
The information you provide to us will be held on our computers in the UK but may be accessed by or given to our staff or contractors working outside the UK or companies within our group some of whom are located outside Europe. We may also pass information on the usage of our website to other third parties but this will not include information that can be used to identify you.

Furthermore, if we enter into a joint venture or we are sold to or merged with another business entity, your information may need to be disclosed to our new business partners/ owners as part of the transaction.

We will always take steps to ensure, as far as reasonably practicable, that your information is used by third parties in accordance with this policy.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Links to other websites
In the event that we have links to other websites on our website, we do not accept any responsibility for their data policies, procedures or the contents of their website.

Security and Data Retention
We endeavour to take all reasonable steps to protect any information you supply to us including the use of encryption technology, but cannot guarantee the security of any information disclosed online. You accept the inherent security implications of being and transacting online and will not hold us responsible for any breach of security unless we have been negligent or in wilful default.

Accessing and Updating
You can, at any time, request access to the information we hold about you by emailing us at the address set out below. You may ask us to make any necessary changes to ensure that such information is accurate. If you wish to do this, please contact us at the same email address. We are entitled by law to charge a small fee to meet our costs in providing you with details of the information we hold about you.

Calls To Us
Any phone calls made to us may be monitored and recorded for training and other lawful purposes.

Changes to this Policy
Any changes to our privacy policy in the future will be posted on the website and, if appropriate, notified through e-mail announcements.

Contact
We welcome any comments, queries and requests relating to our use of your information. Such comments should be addressed to us at the following email address: info@raphaels.co.uk