We are aware there has been a technical issue with a number of direct debits that were due on the 1st and 2nd April. We are working to rectify the problem and customers need take no further action. Payments will be taken automatically on the 7th or 8th April. We sincerely apologise to all of our customers for any inconvenience caused. If you believe you have been impacted by this problem and have any concerns please contact us on 02380 215298, or by email to collections@southernfinance.co.uk

Contact Us

Savings – savings@raphael.co.uk

ATMS – atms@raphael.co.uk

ATMS 24 hr helpline – 0800 561 0058

Lending – admin@raphael.co.uk

Payment Services – paymentservices@raphael.co.uk

General Enquiries – info@raphael.co.uk


Head Office (Payment Services and ATMs)

19-21 Shaftesbury Avenue



Tel: 020 3751 1600 (Monday – Friday 9am – 5.30pm)

Fax: 020 7292 5472



Walton Lodge, Walton Street,

Aylesbury, Buckinghamshire

HP21 7QY

(Access to car park via William Harding Close)

Tel: 01296 436661



Southampton Office

80 Shirley Road,

Southampton, Hampshire

SO15 3EY

Tel: 023 8022 6745 (Monday – Friday 9am – 5pm, Saturday 9am – 12.30pm)

Fax :023 80224745



Press Office

Tel: 0208 977 9132


Call us today 020 3751 1600

Email us