We are aware there has been a technical issue with a number of direct debits that were due on the 1st and 2nd April. We are working to rectify the problem and customers need take no further action. Payments will be taken automatically on the 7th or 8th April. We sincerely apologise to all of our customers for any inconvenience caused. If you believe you have been impacted by this problem and have any concerns please contact us on 02380 215298, or by email to collections@southernfinance.co.uk

Contact Us

Savings – savings@raphael.co.uk

ATMS – atms@raphael.co.uk

ATMS 24 hr helpline – 0800 561 0058

Lending – info@raphael.co.uk

Payment Services – paymentservices@raphael.co.uk

General Enquiries – info@raphael.co.uk


Head Office (Payment Services and ATMs)

Raphaels Bank

34 Lime Street




Tel: 020 3751 1600 (Monday – Friday 9am – 5.30pm)

Fax: 020 7292 5472



Please note that the Savings division will be closed from the end of February. Any queries you may have should be directed to our team in head office.


Tel: 020 3751 1669



Paragon Bank have now acquired the motor and asset loan accounts and all future enquiries about your loan account must be emailed to Paragon Bank at mfservicing@paragonbank.co.uk.

If you have a query about a different loan account please email us at info@raphael.co.uk.


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