We are aware there has been a technical issue with a number of direct debits that were due on the 1st and 2nd April. We are working to rectify the problem and customers need take no further action. Payments will be taken automatically on the 7th or 8th April. We sincerely apologise to all of our customers for any inconvenience caused. If you believe you have been impacted by this problem and have any concerns please contact us on 02380 215298, or by email to collections@southernfinance.co.uk


Raphaels Bank agrees settlement with PRA and FCA

30th May 2019

The Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA) have today announced that they have reached a settlement with Raphaels Bank (Raphaels) in connection with an investigation into Raphaels’ systems and controls following an IT outage on December 24th 2015.   Raphaels has cooperated fully and openly throughout the investigation. It fully accepts[ read more ]

Raphaels ceases its lending activities with Zebra Finance Ltd

2nd April 2019

In 2018, the Board of Directors after consultation with its Shareholders embarked on a full review of the Bank’s business and operation and decided to withdraw from certain of its activities which were performing below expectations. In July 2018, the Motor Lending division was sold to Paragon Plc. Recently there have been press reports which[ read more ]

Raphael Finance Launches Package of Services to Streamline Support

25th April 2017

London, April 2017 – With a focus on the used car customer experience at point of sale, leading motor finance provider, Raphael Finance, has invested in a range of new tools for its underwriting team. Designed to help finance brokers and motor retailers offer fast and effective decisions to their customers, the new back-office tools[ read more ]

Raphaels Bank and Faster Payments recognised for Industry Achievement of the Year

3rd February 2017

  Raphaels Bank and the Faster Payments Scheme have kicked off 2017 with a joint award in recognition of the successful project to become the first new participant of the UK’s 24/7 real-time payment service. The payments innovators received the Industry Achievement Award at the prestigious Card and Payments Awards in front of 1,200 industry[ read more ]

Raphaels Bank appoints Janet Johnston Head of Payment Services

18th January 2017

Driving Forward New Innovations in Payments   Building on its award-winning position in the payments sector, Raphaels Bank has confirmed the appointment of Janet Johnston as Head of Payment Services.   Janet brings almost 30 years’ experience in the banking industry, beginning her career in South Africa where she held a number of senior positions[ read more ]

John Box, Head of Strategic Partnerships Interview

10th November 2016

John Box, Head of Strategic Partnerships for Raphaels Bank Payment Services speaks to Finextra about Transaction Banking, Fintechs and Faster Payments.   View the interview  

Raphaels Bank Named Financial Service Institution of the Year for Second Year in a Row

21st October 2016

Raphaels Bank, at the forefront of supporting the payments sector for more than a decade, has continued its successful run of Award wins.  Last night it received recognition for its commitment to ground-breaking innovation in the prestigious 2016 Payment Awards by being named Financial Services Institution of the Year.   “We have a clear commitment[ read more ]

Raphaels Bank Wins Industry Contributor of the Year at 2016 Emerging Payments Awards

13th October 2016

Raphaels Bank, at the forefront of supporting the emerging payments industry for over a decade, has received recognition for its commitment to ground-breaking innovation in the prestigious 2016 Emerging Payments Awards.  The Bank has won Emerging Payments Industry Contributor of the Year Award.   In the last year, Raphaels Bank Payment Services has developed and[ read more ]

Raphael Finance urges dealers to access finance solutions for used car buyers

21st September 2016

According to new SMMT¹ data, the used car market is experiencing considerable growth, with over 4 million used cars changing hands in the first half of 2016 – a 7.9% increase year on year. The Finance and Leasing Association² is also reporting a 7% year on year growth in the volume of point of sale finance[ read more ]

Raphaels Bank adds Apple Pay to Cash Passport Multi-currency card

16th August 2016

First multi-currency prepaid card to use Apple Pay. A first of its kind, Raphaels Bank Payment Services, a niche payments bank now offers Apple Pay to the bank’s Cash Passport Multi-currency card customers. The Cash Passport Multi-currency card – which is enabled by Mastercard Prepaid Management Services – will be the first facility to transact in up to 10 currencies using Apple Pay and demonstrates a[ read more ]

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