We are aware there has been a technical issue with a number of direct debits that were due on the 1st and 2nd April. We are working to rectify the problem and customers need take no further action. Payments will be taken automatically on the 7th or 8th April. We sincerely apologise to all of our customers for any inconvenience caused. If you believe you have been impacted by this problem and have any concerns please contact us on 02380 215298, or by email to collections@southernfinance.co.uk

Payment Services Privacy Notice

Raphaels Bank as the issuer of cards, receive, use and share personal data. The information contained in our privacy notice tells you how your personal data is collected, used and shared by R. Raphael & Sons plc (‘Raphaels Bank’). Your information will also be held, used and shared on our behalf by the Programme Manager of the cards you hold.


Please visit the specific Programme Manager website to download the Privacy Notice relevant to the card you hold.


If you would like Raphaels Bank to send you a copy of a Privacy Notice, please email us at paymentservices@raphael.co.uk and include the name of the Programme Manager so that we can send you the correct Privacy Notice.

Email us