We are aware there has been a technical issue with a number of direct debits that were due on the 1st and 2nd April. We are working to rectify the problem and customers need take no further action. Payments will be taken automatically on the 7th or 8th April. We sincerely apologise to all of our customers for any inconvenience caused. If you believe you have been impacted by this problem and have any concerns please contact us on 02380 215298, or by email to collections@southernfinance.co.uk

Redemptions for Avuba, 3V, Anytime & PayTop



This page only applies to Avuba, 3V, Anytime and Paytop prepaid cardholders.


If you have a prepaid card from Avuba, 3V, Anytime and Paytop and would like to redeem the balance, you can follow these easy steps to redeem the balance.


• Download this form:
There are 3 to choose from – English, German & French.


• Complete the form:
Please only provide the first 6 and last 4 digits of the long number on the front of your card.


• Email us your completed form:
Send your completed form to redemptions@raphael.co.uk.


Once the form has been submitted a member of the Redemptions Team will contact you with a reference number and further details about your redemption case.


If you have received a communication from us, you have a year from the date listed in your communication to redeem your funds free of charge. After the first year, the redemption fee in your terms & conditions will apply.



Download Form (English)



Download Form (French)



Download Form (German)