This page only applies to Avuba, 3V, Anytime and Paytop prepaid cardholders.
If you have a prepaid card from Avuba, 3V, Anytime and Paytop and would like to redeem the balance, you can follow these easy steps to redeem the balance.
• Download this form:
There are 3 to choose from – English, German & French.
• Complete the form:
Please only provide the first 6 and last 4 digits of the long number on the front of your card.
• Email us your completed form:
Send your completed form to firstname.lastname@example.org.
Once the form has been submitted a member of the Redemptions Team will contact you with a reference number and further details about your redemption case.
If you have received a communication from us, you have a year from the date listed in your communication to redeem your funds free of charge. After the first year, the redemption fee in your terms & conditions will apply.
Download Form (English)
Download Form (French)
Download Form (German)