This page only applies to Aviva, Avuba, 3V, Anytime and Paytop prepaid cardholders.
If you have a prepaid card from Aviva, Avuba, 3V, Anytime and/or Paytop and would like to redeem the balance, you can follow these easy steps to redeem the balance:
There are 3 to choose from – English, German & French
Please only provide the first 6 and last 4 digits from the long number on the front of your card
Send your completed form to firstname.lastname@example.org
Once the form has been submitted a member of the Redemptions Team will contact you with a reference number and further details about your redemption case.
If you have received a communication from us, you have a year from the date listed in your communication to redeem your funds free of charge. After the first year, the redemption fee in your terms & conditions will apply.