We are aware there has been a technical issue with a number of direct debits that were due on the 1st and 2nd April. We are working to rectify the problem and customers need take no further action. Payments will be taken automatically on the 7th or 8th April. We sincerely apologise to all of our customers for any inconvenience caused. If you believe you have been impacted by this problem and have any concerns please contact us on 02380 215298, or by email to


Raphaels Bank, as part of the continued reduction of its banking activities, has completed the closure of the savings division at the end of February 2020.


Should you have any queries regarding the closure of the accounts they should be directed to our team in head office on 02037 511 669.


Should there be any enquiries regarding dormant accounts please direct these to The Chief Financial Officer, International Currency Exchange Ltd, Quadrant House, 55-58 Pall Mall, London SW1Y 5JH.


We would like to thank all our customers for their loyalty and trust over many years. It has been a pleasure and honour to be of service to them.

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